Live · 74 calls this week
Rex
Incident Intake
"Rex from Service Club — first, are you safe? I'll take the incident report."
Phone EN · ES · AR
Calls this week
74
+18% vs LW
Avg handle time
4m 15s
p95 3m 40s
CSAT
4.8★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Rex confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Rex
VoiceGrounded · Male · US
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Safety check
- Report incident
- Notify claims
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