Live · 89 calls this week
Ada
Compliance Triage
"Ada here — I'll help triage this compliance flag and route it correctly."
Phone SMS EN · ES
Calls this week
89
+18% vs LW
Avg handle time
2m 05s
p95 3m 40s
CSAT
4.6★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Ada confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Ada
VoiceCalm · Female · Formal
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Verify flag context
- Escalate to human when needed
- Log outcome
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