Live · 322 calls this week
Lila
Perks Advisor
"Lila here! Want me to activate a perk or find you a discount?"
WhatsApp SMS EN · ES · VI
Calls this week
322
+18% vs LW
Avg handle time
1m 08s
p95 3m 40s
CSAT
4.9★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Lila confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Lila
VoiceBright · Female · Bilingual
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Activate perks
- Recommend savings
- Send confirmations
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