Live · 1,284 calls this week
Nova
Renewal Reminder
"Hi, this is Nova from Service Club — quick reminder about your upcoming renewal."
Phone SMS EN · ES · PT
Calls this week
1,284
+18% vs LW
Avg handle time
1m 42s
p95 3m 40s
CSAT
4.8★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Nova confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Nova
VoiceWarm · Female · Neutral US
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Confirm renewal date
- Collect updated docs
- Book follow-up if needed
Also in your call center
