Live · 208 calls this week
Fern
Vehicle Check-in
"Fern speaking — let's log your daily vehicle check-in."
Phone WhatsApp EN · ES
Calls this week
208
+18% vs LW
Avg handle time
2m 30s
p95 3m 40s
CSAT
4.5★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Fern confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Fern
VoiceNeutral · Non-binary · US
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Photo intake
- Damage flag
- Fleet updates
Also in your call center
