Live · 502 calls this week
Echo
After-Hours Support
"Echo here, on the night shift — what do you need?"
Phone SMS EN · ES · VI · TL
Calls this week
502
+18% vs LW
Avg handle time
2m 12s
p95 3m 40s
CSAT
4.7★
of 5.0
Deflection
92%
vs human
Recent calls
Last 24 hours
Marcus R. · Austin, TX
Echo confirmed renewal date
1m 42s
ResolvedAaliyah C. · Miami, FL
Requested Spanish handoff
2m 05s
EscalatedDiego R. · Phoenix, AZ
Scheduled vehicle check-in
1m 12s
ResolvedSofia O. · Seattle, WA
Answered payroll question
0m 58s
ResolvedJamal T. · Newark, NJ
Logged incident + notified claims
3m 18s
Follow-upLinh P. · San Jose, CA
Perk activated — Fuel + Wellness
1m 04s
ResolvedAbout Echo
VoiceCalm · Female · Multi
Modelgpt-realtime · 24kHz
Hand-offHuman within 30s
Primary goals
- Triage after-hours
- Callback booking
- Emergency escalation
Also in your call center
